Refund Policy

 

Last Updated: August 21, 2025

 

At Bleu Garden, we want you to be satisfied with your purchase. Please review our refund policy carefully before placing an order.

 

Eligibility for Refunds

 

  • Refunds are available within 14 days of delivery.

  • To be eligible, the product must be:

     

    • Unopened and unused in its original packaging.

    • Accompanied by clear images provided to us as proof.

     

Shipping Costs

 

  • Refunds exclude the $10 flat shipping fee for U.S. orders.

  • Shipping costs are non-refundable.

 

Non-Refundable Situations

 

  • Products that have been opened, used, or tampered with.

  • Requests submitted after 14 days from the delivery date.

  • Situations where customers are dissatisfied after use — due to the personal nature of cosmetic products, we cannot accept returns once a product has been opened.

 

How to Request a Refund

 

  1. Contact us at bleu.garden.beauty@gmail.com within 14 days of receiving your order.

  2. Provide your order number and clear photos of the unopened product.

  3. Once approved, your refund will be issued to the original payment method.

Exchanges

 

At this time, we do not offer product exchanges.

Accessibility Statement

Last Updated: August 21, 2025


At Bleu Garden, we are committed to ensuring digital accessibility for people with disabilities. We strive to provide a website experience that is inclusive and accessible to all visitors, including individuals who use assistive technologies such as screen readers, voice recognition software, or alternative input devices.

 

1. Accessibility on Our Website

  • We aim to follow Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our accessibility standard.

  • Our site is designed to be compatible with commonly used screen readers and browsers.

  • Images include alt-text whenever possible so that visitors using screen readers can understand visual content.

  • We use clear headings, labels, and simple layouts to make navigation easier.

 

2. Ongoing Efforts

Accessibility is an ongoing effort. While we strive to make all pages accessible, some third-party content (such as plug-ins, embedded videos, or external links) may not be fully accessible. We are actively working on improvements.

 

3. Assistance & Feedback

If you encounter any accessibility barriers on our website, we want to hear from you. Please contact us so we can assist you:


📧 bleu.garden.beauty@gmail.com

📍 Miami, Florida, USA

We typically respond within 3–5 business days.

4. Third-Party Tools

While we cannot control third-party applications or platforms, we encourage vendors and partners to provide accessible content and interfaces whenever possible.

 

5. Commitment

Bleu Garden is dedicated to continuous improvement in accessibility to ensure that our products and services are available to everyone, regardless of ability.